Privacy Policy

Welcome to Luxxe Interiors ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxxeinteriors.com.au (the "Website") or use our interior design services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Services, such as consultations, project discussions, or online chat and message boards.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services or products from us. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
• Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.
• Project-Specific Information: Details about your property, design preferences, lifestyle, budget, photographs of your space, floor plans, and other information relevant to providing our interior design Services.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website or our Services to:

• Create and manage your account.
• Provide and manage our interior design Services.
• Process your payments and refunds.
• Email you regarding your account or order.
• Communicate with you about your project, including providing updates and requesting feedback.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Services.
• Improve our Website and Services.
• Send you a newsletter or other marketing communications (if you opt-in).
• Respond to customer service requests.
• Comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, and contractors or suppliers involved in your project (e.g., builders, electricians, furniture vendors). These third parties will only have access to your information to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access a copy of your personal information.
• The right to request correction of any inaccurate personal information.
• The right to request deletion of any inaccurate personal information, subject to certain exceptions.
• The right to opt'out of certain uses or disclosures of your personal information (e.g., marketing communications).

To exercise these rights, please contact us using the contact information provided below. You can opt'out of receiving marketing emails from us by following the unsubscribe link in those emails.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

7. Third-Party Websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Website.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or a higher age threshold as required by applicable law), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: